Refund policy
Return & Refund Policy
At Dr. Lou's Organic Skincare, every product is thoughtfully handcrafted in small batches using carefully selected botanical ingredients. We take great pride in the quality of our products and want you to shop with confidence. If there's ever an issue with your order, we're committed to working with you to make it right.
Returns
We accept returns on eligible unopened products within 30 days of delivery.
To be eligible for a return, your item must:
- Be unopened and unused
- Be in its original packaging
- Include proof of purchase
To request a return, please contact us at lousorganic@gmail.com.
If your return request is approved, we'll provide detailed return instructions along with the appropriate return shipping address.
Please do not return products without contacting us first, as unauthorized returns cannot be accepted.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at lousorganic@gmail.com.
To help us resolve your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Photos of the shipping box and packaging
We'll review your request promptly and work toward a satisfactory resolution.
Non-Returnable Items
Because our products are handcrafted for personal care and wellness, certain items cannot be returned for health and safety reasons.
The following items are non-returnable:
- Opened or used skincare products
- Opened or used wellness products, including herbal teas and oils
- Gift cards
- Sale or clearance items
- Customized or personalized products
If you're unsure whether your purchase qualifies for a return, please contact us before initiating a return.
Exchanges
If you wish to exchange an eligible unopened product, we recommend requesting a return first. Once your return has been approved, you may place a new order for the item you'd like instead.
This helps ensure the fastest service and product availability.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at lousorganic@gmail.com.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery in accordance with applicable consumer protection laws.
Returned products must be:
- Unopened and unused
- In their original packaging
- Accompanied by proof of purchase
Our Commitment to You
At Dr. Lou's Organic Skincare, we're committed to providing thoughtfully crafted botanical skincare backed by integrity, quality, and exceptional customer care.
If you ever have questions about your order or our products, we're always happy to help.
Rooted in Science. Inspired by Nature. Crafted with Intention.